Refund and Return Policy

At The Software City, we aim to provide excellent customer service and trustworthy solutions for your software needs. To ensure customer satisfaction, we offer a clear return and refund policy for all purchases. Below are the key points of our policy:

Warranty & Replacement

• We offer a 180-day product warranty, which covers replacements only.
• A replacement will be issued under the following conditions:
  • If the product key is defective.
  • If an incorrect product version was purchased.

Refund Conditions

Refunds are highly limited and only applicable in the following scenario:

• Refunds are granted only if our support technician is unable to install the software after providing full technical assistance.

Refunds will not be provided in the following cases:

• The customer decides they no longer want the product after downloading or redeeming the product key.
• The product did not meet the customer’s expectations.
• The customer made a mistake when purchasing the product (e.g., buying the wrong version, without verifying the system requirements).
• The customer changes their mind after the purchase.
• The customer does not have sufficient knowledge/expertise to use the software.
• Failure to provide a valid explanation or information to justify a refund request.

Electronic Delivery & Microsoft Product Keys

• Once a downloadable software product is delivered to your email, it is non-returnable and non-refundable.
• For Microsoft product keys:
  • Once the product key has been redeemed and added to your Microsoft account, it is permanently assigned and cannot be returned or refunded.
  • Even if a mistake was made (e.g., Windows version was purchased instead of Mac), the product key cannot be removed or reused.

Incorrect Purchases & Compatibility

If you purchase the wrong product (e.g., Windows software for Mac) or a product incompatible with your system:

• In some cases, a replacement product key may be issued.
• Customers are responsible for checking product requirements before purchasing.

Example scenarios for replacements:

1. You purchased Windows software for a Mac device.

2. You purchased a product compatible with Windows 10 only, but your system runs on Windows 8.

Installation & Activation Assistance

Our support team is available to assist with any issues related to the installation or activation of your purchased product.

• Customers may be required to:
  • Provide screenshots of the activation process or error messages.
  • Allow access through remote support tools (e.g., TeamViewer) for troubleshooting.
• Refunds or replacements are only considered if the issue remains unresolved after full technical support.

Error Code Issues: Redemption errors must be reported within 30 days of purchase. After this period, no refunds or replacements will be issued.

Order Cancellation & Digital Delivery

• Orders may be canceled if marked as suspicious (e.g., fraudulent payments).
• Once the activation code has been delivered (shown on-screen and emailed), the order cannot be canceled or refunded.
• Due to the nature of digital delivery, once the product key is delivered, it is no longer secure or resellable.

Exchanges

• If the software product is defective or the problem cannot be resolved after technical support, we will issue a replacement product key for the same product.
• Exchanges can only be requested within 30 days of the original purchase.

Important Notes

• Digital delivery ensures quick, automated delivery of product keys. Once the key is activated, it becomes permanently linked to the customer’s account.
• We track the delivery of all product keys, including time, date, and IP address, to ensure transparency and accountability.
• If you encounter product-related issues (e.g., creating documents in Microsoft Word), please contact Microsoft directly for additional support.

For further assistance, contact us via email or live chat through our website, thesoftwarecity.com. Our team will be happy to guide you through any technical or compatibility concerns.